Fighting with Interpreter Shortage at the University Cancer & Blood Center (UCBC)
About UCBC
The University Cancer & Blood Center (UCBC) is a leading cancer and blood disorder care provider in Georgia. The center offers advanced treatment options and compassionate care, actively contributing to medical research through over 100 clinical trials across 11 locations.
Language barriers that delayed critical care
Serving patients from 344 zip codes, UCBC regularly treats individuals from diverse cultural and linguistic backgrounds. With 14.3% of Georgia residents speaking a language other than English at home, language barriers were becoming a daily challenge.
Patients with limited English proficiency (LEP) often needed immediate interpretation during medical consultations, but scheduling in-person interpreters wasn’t always possible, especially in urgent situations. This led to delays, miscommunications, and increased anxiety for both patients and staff.
Poor communication in healthcare risks misdiagnoses, treatment errors, and breaks patient trust. UCBC needed a reliable, fast, and scalable solution to remove these obstacles and ensure every patient received safe, accurate, and compassionate care.
Instant language access with TLD
UCBC partnered with The Language Doctors (TLD) to implement a comprehensive on-demand interpretation program. Our experienced team provided the following solutions:
- 24/7 access to certified medical interpreters via phone and video
- Real-time support during consultations, emergencies, and routine care
- Coverage for multiple languages across all UCBC clinics
Healthcare professionals could now instantly connect with interpreters, eliminating delays and ensuring patients understood their care plans, treatment options, and follow-ups on the spot.
Faster consultations and happier patients
Since introducing TLD’s interpretation services, UCBC has experienced immediate improvements:
- Faster, more efficient consultations with multilingual patients
- Higher patient satisfaction
- Reduced administrative stress for staff
- Improved compliance with federal healthcare interpretation requirements
Clinics lacking on-site interpreter access handled multilingual consultations smoothly and effectively, strengthening UCBC’s commitment to equitable, high-quality care. Read how we helped another healthcare provider.
Eliminating language barriers in your healthcare practice
The Language Doctors delivers fast, reliable medical translation and interpretation services in 200+ languages. With 25+ years of experience, we’ve built a trusted suite of solutions designed to simplify patient communication and improve care outcomes.
Whether you need on-demand interpreters or high-quality medical translations, our expert team is ready to support your staff and patients — anytime, anywhere. Contact us today to see how we can help.