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Case Study: U.S. Fish and Wildlife Reach a Global Audience

US fish & wildlife services

About the U.S. Fish and Wildlife Service

The U.S. Fish and Wildlife Service (USFWS) conserves and manages the American fish, wildlife, and plant habitats. They collaborate with other agencies and organizations to preserve, protect, and enhance natural ecosystems so that present and future generations can live in mutual benefit and balance.

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⦿ About

About the Project

Beyond managing wildlife ecosystems, the USFWS renders financial and professional technical assistance to states and enforces regulations to protect wildlife from illegal trafficking. This mandate includes interpretation and education programs to inform the public about the possible consequences of environmental changes and create an ethical mindset towards nature.

The U.S. Fish and Wildlife Service must host two-hour virtual Alumni meetings every nine months for an international multilingual audience. Each meeting has different topics and presenters, which the agency must translate for non-English speaking attendees.

⦿ Problem

Language barriers to effective meetings

The U.S. Fish and Wildlife Service required two French, two Spanish, and two Portuguese interpreters for their virtual Alumni meetings, but finding such professionals proved challenging:
  • The interpreters had to be proficient in their working language and have experience organizing and hosting meetings.
  • The interpreters needed to be available for many two hour meetings over nine months.
  • Lastly, the U.S. Fish and Wildlife Service had to find interpreters to complete this work within their budget many quotes the agency got were too expensive.
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Effective Interpretation from The Language Doctors

The USFWS contracted The Language Doctors (TLD), an interpretation and translation agency, to communicate accurately to its international audience.

TLD was able to find the experienced interpreters the USFWS needed and ensured they were available for all the two-hour meetings over the nine months. TLD also helped prepare interpreters with the relevant USFWS materials, including meeting links for the various languages.

⦿ Outcome

Results

With the help of The Language Doctors, the U.S. Fish and Wildlife Service was able to host their meetings successfully, ensuring everyone felt included and had accurate information in French, Spanish, and Portuguese. Additionally, the nine months of USFWS meetings were under budget, and there were no surprise fees from TLD.
The Language Doctors quickly responded to any requests, ensuring high-quality service delivery. As The Language Doctors interpreters had worked together before, communication and collaboration were smooth and seamless.
The Language Doctors quickly responded to any requests, ensuring high-quality service delivery. As The Language Doctors interpreters had worked together before, communication and collaboration were smooth and seamless.
The Language Doctors quickly responded to any requests, ensuring high-quality service delivery. As The Language Doctors interpreters had worked together before, communication and collaboration were smooth and seamless.
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