Healthcare and Medical Industry
Improve Patient Experience
When you’re in the hospital, peace of mind is as valuable as receiving the best care available. If you can’t understand what your doctor or nurse is saying, and they can’t understand you, peace of mind is almost impossible.
This is the most fundamental way that professional language services affect the patient experience. By communicating with patients in a way that is culturally and linguistically appropriate, you are able to increase patient satisfaction and safety while building trust.
Professional language services reduce readmission rates and complications by providing an in-language experience from intake to discharge and all the way through aftercare. This facilitates better understanding and ultimately results in better health outcomes.
Language access also protects the provider. It lowers the risk of misunderstanding, misdiagnoses, inadequately informed consent, and the inability to follow treatment plans, which can result in lawsuits, increased expenses, and repeat visits.
Partnering with Connected Care ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA); Section 1557 of the Affordable Care Act (ACA).
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